03 / 05 · Service
Answers your customers when you can't.
On your website's chat or by phone, it asks questions in a natural conversation, takes notes and records the appointment, callback or quote request – and hands over to a colleague when a person is needed.
In short
A chatbot on your website, a phone assistant on your line, or both: they talk to customers by your rules. They know what you offer, which slots are free and when to bring in a colleague. A summary of every conversation lands in your system.
What you get
No enquiry gets lost.
Chat and calls any time
Day and night on your website; by phone after hours, at lunch or when everyone is busy.
Books appointments
Picks from free slots and sends a confirmation.
A summary of every conversation
Who got in touch, what they wanted, what's next – in your system.
Hands over to a colleague
When a person is needed it transfers the call or requests a callback.
By your rules
What it may say, what to ask, when to get help – set up with you.
Connected to your calendar
Calendar, CRM or business system – in one place.
Quick check
Are you losing calls?
Tick what sounds familiar.
0 of 6Tick a few to see where you stand.
Talk it throughHow we work
Seven steps from the first conversation to long-term support.
We sit down with your team and map how work actually happens today.
We work out the structure, the modules and the schedule.
Screens and flows your team can use without a manual.
Modern, scalable technology – and you see it grow along the way.
Every workflow is checked against your real cases before launch.
We train your users and launch with you – not just hand over files.
We stay after launch to keep the system healthy and improving.
Built with
Modern, scalable technology.
- Voice assistant
- Twilio
- Vapi
- Google Calendar
- Microsoft 365
- Calendar integration
- Laravel
- Node.js
- REST API
- Webhooks
We pick the tools that fit the project and build it to grow with the company.
Wherever you are
We work remotely, wherever you are.
Projects run online, so there is no need to travel. If you would rather talk it through in person, we can meet too.
Where we workQuestions
Chatbot and phone assistant FAQ
More answers on the FAQ page.
How does the assistant talk?
In natural conversation, with knowledge and rules tailored to your company. If it doesn't know something, it doesn't make up an answer; it passes the request on.
What happens when a person is needed?
By the rules you set, it transfers the call to a colleague or records a callback with a summary of the conversation.
Can it connect to our calendar?
Yes, it books from your free slots, and the booking goes into your calendar and your system.
How much does it cost?
It depends on call volume and the systems to connect. After a short chat we send an exact quote.
Other services
Often built together.
Let's talk
Have a workflow that needs a system?
Tell us in a few sentences what you'd like to solve. We read it personally and get back to you within one working day.
+36 30 712 3430info@webzel.huwebzel.hu